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Commentary

Consumer Driven Healthcare: Lessons from Switzerland
Regina E. Herzlinger, The Journal of the American Medical Association Vol. 292 No. 10, 9-8-04

Regina Herzlinger, professor at Harvard Business School and a senior fellow at the Manhattan Institute, has reviewed the Swiss health care system, and finds that "Switzerland's consumer-driven health care system achieves universal insurance and high quality of care at significantly lower costs than the employer-based US system and without the constrained resources that can characterize government-controlled systems." She also finds some flaws in the system (too many constraints on physicians and hospitals, and too little information on provider quality) but believes that it holds valuable lessons for implementing consumer driven health care in the U.S.


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